6jili Casino Responsible Gaming

Our Commitment to Responsible Gaming

6jili Casino operates under the principle that online gaming should be a source of entertainment and excitement, never a cause of financial hardship or personal distress. We recognize that while most of our 2.4 million Filipino players across Manila, Cebu, Davao, Quezon City, and throughout the Philippines enjoy gaming responsibly, some individuals may develop problematic gambling behaviors that require intervention and support.

That's why we have implemented a comprehensive responsible gaming program designed to protect vulnerable players, empower users with self-management tools, and provide access to professional help when needed. Our commitment extends beyond regulatory compliance—we genuinely care about the well-being of every member of the 6jili Casino community.

As a licensed online gaming operator serving the Philippine market, we work closely with PAGCOR (Philippine Amusement and Gaming Corporation) and adhere to their responsible gaming guidelines and player protection standards. We continuously review and enhance our responsible gaming measures to reflect international best practices and emerging research on gambling harm prevention.

What is Responsible Gaming?

Responsible gaming means enjoying casino games, slots, sports betting, bingo, and live dealer entertainment in a way that remains fun, affordable, and doesn't negatively impact your life, finances, relationships, work, or mental health. It means setting clear limits before you play, understanding the odds, treating gaming as entertainment rather than a source of income, and knowing when to take a break.

Responsible gaming also means recognizing the warning signs of problem gambling and seeking help early if your gaming habits become concerning. At 6jili Casino, we provide the tools and resources to help you stay in control, but ultimately, responsible gaming is a partnership between you and us.

Self-Management Tools

6jili Casino offers a comprehensive suite of responsible gaming tools that put you in control of your gaming activity. These tools are available free of charge to all registered players and can be accessed through your account settings at any time.

Deposit Limits

Set a maximum amount you can deposit into your 6jili Casino account over a specific time period—daily, weekly, or monthly. Once your limit is reached, you will not be able to make additional deposits until the time period resets. Deposit limits can be decreased immediately or increased after a 24-hour cooling-off period to prevent impulsive decisions.

We recommend setting deposit limits based on your disposable income—money you can afford to lose without affecting your ability to pay rent, bills, food, transportation, and other essential expenses. Gaming should never come at the expense of your financial responsibilities.

Loss Limits

Loss limits allow you to cap the total amount you can lose over a specified period. This tool calculates your net losses (total bets minus total winnings) and prevents you from continuing to play once you reach your predetermined loss threshold. Loss limits help protect you from chasing losses, a common behavior that can lead to significant financial harm.

Session Time Reminders

It's easy to lose track of time when you're engaged in exciting gameplay. Our session time reminders notify you at intervals you choose (30 minutes, 1 hour, 2 hours, etc.) to remind you how long you've been playing. These gentle reminders give you the opportunity to take a break, reflect on your gaming session, and make a conscious decision about whether to continue or stop.

Reality Checks

Reality checks display pop-up notifications during your gaming session that show your current balance, total amount wagered, total winnings, and net profit or loss for the session. This transparency helps you maintain awareness of your financial position and make informed decisions about your play.

Cooling-Off Periods

If you feel your gaming is becoming too frequent or intense, you can activate a cooling-off period that temporarily suspends your account for 24 hours, 48 hours, or 7 days. During this time, you will not be able to log in, deposit funds, or play games. Cooling-off periods give you time to step back, reflect, and regain perspective without the pressure to continue playing.

Self-Exclusion Program

Self-exclusion is the most powerful tool available for players who recognize they have a gambling problem and need to stop completely. When you self-exclude from 6jili Casino, your account is immediately deactivated, and you will not be able to access your account, deposit funds, play games, or receive marketing communications for the duration of your chosen exclusion period.

How Self-Exclusion Works

You can request self-exclusion for the following periods:

• 6 months: Your account will be suspended for six months. At the end of this period, you may contact customer support to request reactivation, which will be subject to a mandatory 7-day cooling-off period and verification that you wish to resume gaming responsibly.
• 1 year: Your account will be suspended for one year. Reactivation follows the same process as the 6-month option.
• Permanent exclusion: Your account will be closed indefinitely. You may request reconsideration after a minimum of 6 months, but reinstatement is not guaranteed and will require extensive verification and demonstration of rehabilitation.

What Happens During Self-Exclusion

• Immediate account suspension—you will be logged out and unable to log back in
• All pending withdrawals will be processed before suspension
• All bonuses, loyalty points, and promotional offers will be forfeited
• You will be removed from all marketing and promotional communications
• Any attempt to create new accounts will result in immediate closure and forfeiture of funds
• Self-exclusion cannot be reversed during the chosen period, even if you change your mind

How to Request Self-Exclusion

To self-exclude, contact our customer support team via email at [email protected] with the subject line "Self-Exclusion Request." Include your account username, the exclusion period you wish to apply (6 months, 1 year, or permanent), and a brief explanation of your decision. Our team will process your request immediately—typically within 1 hour during business hours—and confirm the exclusion via email.

If you are struggling with gambling addiction, we strongly encourage you to also register with PAGCOR's National Self-Exclusion Program, which will exclude you from all licensed gaming operators in the Philippines, not just 6jili Casino.

Recognizing Problem Gambling

Problem gambling, also known as gambling disorder or compulsive gambling, is a behavioral addiction characterized by an inability to control gambling urges despite negative consequences. It affects people of all ages, backgrounds, and income levels, and it can devastate personal finances, relationships, careers, and mental health.

Warning Signs of Problem Gambling

If you or someone you know exhibits any of the following behaviors, it may indicate a gambling problem that requires professional help:

• Preoccupation with gambling: Constantly thinking about past gambling sessions, planning the next opportunity to gamble, or thinking about ways to get money to gamble
• Chasing losses: Returning to gambling immediately after losses to try to win back money, often leading to even greater losses
• Increasing bets: Needing to gamble with larger amounts of money to achieve the same excitement or "high"
• Failed attempts to stop: Repeatedly trying to cut down or stop gambling but being unable to do so
• Restlessness or irritability: Feeling anxious, restless, or irritable when attempting to reduce or stop gambling
• Escaping problems: Using gambling as a way to escape from personal problems, relieve stress, or cope with negative emotions like guilt, anxiety, or depression
• Lying about gambling: Hiding the extent of gambling activity from family, friends, or therapists
• Jeopardizing relationships or opportunities: Risking or losing important relationships, jobs, educational opportunities, or career advancement because of gambling
• Borrowing money: Relying on others to provide money to relieve desperate financial situations caused by gambling losses
• Neglecting responsibilities: Failing to meet work, school, or family obligations because of time and money spent on gambling
• Financial problems: Accumulating debt, missing bill payments, selling possessions, or engaging in illegal activities to finance gambling

Take Action Early

If you recognize any of these warning signs in yourself, we urge you to take action immediately. Problem gambling rarely improves on its own and typically worsens over time without intervention. The earlier you seek help, the easier it is to regain control and prevent serious consequences.

Getting Help and Support

If you are struggling with problem gambling, you are not alone. Help is available, and recovery is possible. 6jili Casino partners with leading responsible gaming organizations to connect Filipino players with professional support services.

PAGCOR Responsible Gaming Resources

The Philippine Amusement and Gaming Corporation (PAGCOR) operates a Responsible Gaming Program that provides education, intervention, and support services for individuals affected by problem gambling. PAGCOR's program includes counseling, support groups, and access to mental health professionals trained in gambling addiction treatment.

National Mental Health Support

Problem gambling is often accompanied by mental health issues such as depression, anxiety, and substance abuse. If you are experiencing mental health challenges related to gambling or any other cause, the following resources provide free, confidential support:

International Resources

• Gamblers Anonymous Philippines: A fellowship of individuals who share experiences, strength, and hope to solve their common problem and help others recover from compulsive gambling. Meetings held regularly in Metro Manila and major cities.
• GamCare: International charity providing information, advice, and support for anyone affected by problem gambling.
• Gambling Therapy: Free, confidential online support for people affected by gambling addiction, available in multiple languages including English and Tagalog.

Talk to Someone You Trust

Sometimes the hardest step is admitting you have a problem. Consider confiding in a trusted family member, friend, religious leader, or counselor. Sharing your struggles with someone you trust can provide emotional support and accountability as you work toward recovery.

Preventing Underage Gaming

6jili Casino has a zero-tolerance policy for underage gambling. All users must be at least 21 years old to register and play on our platform. We employ robust age verification processes and actively work to prevent minors from accessing our services.

Our Underage Prevention Measures

• Age verification during registration: All new users must provide valid government-issued identification proving they are 21 or older
• Random age verification checks: We reserve the right to request additional identification documents at any time to confirm account holders meet the minimum age requirement
• Account monitoring: Our systems monitor account activity for patterns that may indicate underage use
• Immediate account closure: Any account found to be operated by someone under 21 will be immediately closed, all bets voided, and deposited funds returned

Advice for Parents and Guardians

We encourage parents and guardians to take an active role in preventing children and teenagers from accessing online gambling sites:

• Install parental control software on computers, tablets, and smartphones used by minors
• Use internet filtering tools to block access to gambling websites
• Monitor browsing history and online activity
• Educate children about the risks of underage gambling and the importance of age restrictions
• Keep credit cards, GCash, PayMaya, and online banking credentials secure and out of reach of minors
• Set a good example by practicing responsible gaming yourself

If you discover that a minor has accessed 6jili Casino, please contact us immediately at [email protected] so we can take appropriate action.