6jili Casino Privacy Policy

1. Introduction and Scope

6jili Casino ("we," "us," "our," or "the Company") operates an online gaming platform serving Filipino users throughout the Republic of the Philippines. We understand that your personal information is valuable and sensitive, and we are committed to maintaining the highest standards of data protection and privacy.

This Privacy Policy governs the collection, processing, storage, use, disclosure, and protection of personal data that we obtain from you when you register for an account, use our services, visit our website, contact customer support, or otherwise interact with 6jili Casino. This policy applies to all users, whether you are an active player, a registered member who has not yet played, or a visitor browsing our website.

We comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all relevant issuances by the National Privacy Commission (NPC). We are committed to processing your personal data lawfully, fairly, and in a transparent manner, and we will only collect and use your information for legitimate purposes directly related to providing our gaming services.

By accessing or using 6jili Casino services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must not use our services.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a 6jili Casino account, we collect personal information that you voluntarily provide to us, including but not limited to:

• Identity Information: Full name, date of birth, gender, nationality, and government-issued identification documents (such as Philippine passport, driver's license, or national ID)
• Contact Information: Email address, mobile phone number, residential address, city, province, and postal code
• Account Credentials: Username, password, and security questions/answers
• Financial Information: Payment method details, including GCash account, PayMaya account, bank account numbers (BPI, BDO, Metrobank, etc.), transaction history, deposit and withdrawal records
• Verification Documents: Copies of identification documents, proof of address (utility bills, bank statements), and proof of payment method ownership submitted during our Know Your Customer (KYC) verification process
• Communication Records: Content of emails, live chat messages, phone calls, and other communications you have with our customer support team

2.2 Information Automatically Collected

When you access or use our Platform, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifier (UDID, IMEI), and mobile network information
• Usage Data: Pages visited, features used, games played, time spent on the Platform, click patterns, navigation paths, search queries, and interaction with promotional content
• Technical Data: IP address, geolocation data (city and region based on IP address), login timestamps, session duration, internet service provider, and referring/exit pages
• Gaming Activity: Bets placed, games played, winnings and losses, bonus usage, tournament participation, and gameplay patterns
• Cookie Data: Information stored in cookies and similar tracking technologies to recognize your device, remember preferences, and analyze Platform usage

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation, payment status, and fraud detection information from GCash, PayMaya, banks, and other payment service providers
• Identity Verification Services: Verification results and risk assessment data from third-party identity verification and fraud prevention services
• Game Providers: Gameplay data, game outcomes, and technical information from our licensed game software providers
• Affiliate Partners: Referral information if you were introduced to 6jili Casino through an affiliate marketing channel

3. How We Use Your Information

6jili Casino uses the personal information we collect for the following legitimate purposes:

3.1 Account Management and Service Delivery

• To create, maintain, and manage your 6jili Casino account
• To verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
• To process deposits, withdrawals, and other financial transactions
• To provide access to games, live casino services, sports betting, bingo, slots, and other gaming products
• To track gameplay activity, calculate winnings and losses, and maintain accurate account balances
• To administer bonuses, promotions, tournaments, and loyalty programs
• To provide customer support and respond to your inquiries, requests, and complaints

3.2 Security, Fraud Prevention, and Compliance

• To protect the security and integrity of our Platform against unauthorized access, cyber attacks, and malicious activity
• To detect and prevent fraud, money laundering, underage gambling, and other illegal or prohibited activities
• To monitor gaming patterns and identify potential problem gambling behavior for responsible gaming interventions
• To investigate and resolve disputes, claims, and complaints
• To comply with legal obligations under Philippine law, including reporting requirements to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other regulatory authorities
• To enforce our Terms and Conditions, bonus terms, game rules, and other policies

3.3 Platform Improvement and Analytics

• To analyze user behavior and preferences to improve our Platform, games, features, and user experience
• To conduct market research, statistical analysis, and data analytics
• To test new features, products, and services before public release
• To optimize Platform performance, loading times, and technical functionality
• To identify and fix bugs, errors, and technical issues

3.4 Marketing and Communications

• To send you promotional emails, SMS messages, and push notifications about new games, special offers, bonuses, tournaments, and other marketing content (subject to your consent and communication preferences)
• To personalize marketing messages based on your gaming preferences, play history, and demographics
• To conduct surveys and request feedback about your experience with 6jili Casino
• To send important account notifications, transaction confirmations, and service updates (these transactional messages are necessary for account management and cannot be opted out)

3.5 Legal and Business Operations

• To establish, exercise, or defend legal claims and protect our legal rights
• To comply with court orders, subpoenas, and lawful requests from government authorities
• To facilitate business transfers, mergers, acquisitions, or sale of company assets
• To maintain business records for accounting, auditing, and financial reporting purposes

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, we process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal data for specific purposes, such as receiving marketing communications or participating in promotions
• Contract Performance: Processing is necessary to fulfill our contract with you (our Terms and Conditions) and provide the gaming services you have requested
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including KYC, AML, tax reporting, age verification, and regulatory compliance obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security protection, Platform improvement, and business analytics, provided these interests do not override your fundamental rights and freedoms

5. How We Share Your Information

6jili Casino does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your personal data with the following categories of recipients under strict confidentiality and data protection obligations:

5.1 Service Providers and Business Partners

• Payment Processors: GCash, PayMaya, banks (BPI, BDO, Metrobank), and other payment service providers to process deposits, withdrawals, and financial transactions
• Game Providers: Licensed software providers (NetEnt, Pragmatic Play, Evolution Gaming, Microgaming, etc.) who supply games and gaming content on our Platform
• Identity Verification Services: Third-party KYC and age verification providers to confirm your identity and comply with regulatory requirements
• Customer Support Tools: Live chat, email, and helpdesk software providers that help us deliver customer support services
• Cloud Hosting and IT Services: Server hosting providers, database management services, and IT infrastructure providers that store and process data on our behalf
• Marketing and Analytics Partners: Email service providers, SMS gateway services, analytics platforms, and advertising networks (subject to your consent where required)
• Fraud Prevention Services: Security and fraud detection providers who help us identify suspicious activity and protect user accounts

5.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, regulators, law enforcement, and courts when:

• Required by Philippine law or legal process (court orders, subpoenas, warrants)
• Requested by PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council, or other regulatory authorities
• Necessary to detect, prevent, or prosecute fraud, money laundering, or other illegal activities
• Required to protect the rights, property, safety, or security of 6jili Casino, our users, or the public

5.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such transfer and ensure that the recipient organization is bound by privacy obligations at least as protective as this Privacy Policy.

5.4 Affiliate and Group Companies

We may share your information with affiliated companies within our corporate group for internal administrative purposes, consolidated reporting, fraud prevention, and shared technology infrastructure, subject to the same privacy protections described in this policy.

6. International Data Transfers

Your personal information is primarily stored and processed on servers located within the Philippines or in secure data centers within Southeast Asia. However, some of our service providers, particularly cloud hosting providers and international game developers, may store or process data in countries outside the Philippines.

When we transfer personal data internationally, we ensure that such transfers comply with the Data Privacy Act of 2012 and that adequate safeguards are in place, including:

• Transferring data only to countries that the National Privacy Commission has deemed to provide an adequate level of data protection
• Implementing contractual protections through Standard Contractual Clauses or Data Processing Agreements with recipients
• Ensuring that recipients are certified under recognized international data protection frameworks
• Obtaining your explicit consent where required by law

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of data and applicable legal requirements:

• Account Information: Retained for the duration of your active account plus 7 years after account closure to comply with Philippine financial record-keeping and tax laws
• Transaction Records: Retained for 7 years from the date of transaction to comply with Anti-Money Laundering Council (AMLC) regulations
• KYC Verification Documents: Retained for 7 years after account closure as required by PAGCOR and AML regulations
• Marketing Consent Records: Retained for 3 years after withdrawal of consent to document compliance with data protection requirements
• Technical Logs and Usage Data: Retained for 12-24 months for security, fraud prevention, and analytics purposes
• Customer Support Communications: Retained for 3 years to maintain service quality records and resolve future disputes

After the applicable retention period expires, we will securely delete or anonymize your personal information such that it can no longer be associated with you as an identifiable individual.

8. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

8.1 Right to Be Informed

You have the right to be informed about the collection, use, and processing of your personal data. This Privacy Policy serves as our primary means of fulfilling this obligation.

8.2 Right to Access

You have the right to obtain confirmation of whether we are processing your personal data and to access your data. You may request a copy of the personal information we hold about you by contacting customer support.

8.3 Right to Rectification

You have the right to correct inaccurate, incomplete, or outdated personal information. You can update most account information directly through your account settings, or you may contact us to request corrections.

8.4 Right to Erasure or Blocking

You have the right to request the deletion or blocking of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes collected, when you withdraw consent, or when the data has been unlawfully processed. However, this right is subject to legal exceptions, including our obligation to retain certain records for compliance with Philippine financial and gaming regulations.

8.5 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can opt out of marketing communications by clicking the "unsubscribe" link in emails, adjusting your communication preferences in your account settings, or contacting customer support.

8.6 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

8.7 Right to File a Complaint

If you believe that we have violated your privacy rights or mishandled your personal data, you have the right to file a complaint with the National Privacy Commission of the Philippines:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto St., Pasay City, Metro Manila, Philippines
• Email: [email protected]
• Website: www.privacy.gov.ph

8.8 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond to your request within 30 days or as otherwise required by the Data Privacy Act. We may need to verify your identity before processing your request to ensure we are disclosing or modifying data only to the rightful account owner.

9. Data Security

6jili Casino implements comprehensive technical, organizational, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Personal data is accessible only to authorized employees and service providers who need access to perform their job functions. All personnel with access to personal data are bound by strict confidentiality obligations.
• Network Security: Our Platform infrastructure is protected by firewalls, intrusion detection systems, and regular security audits conducted by independent cybersecurity experts.
• Secure Payment Processing: Financial transactions are processed through PCI-DSS compliant payment processors. We do not store complete credit card or bank account numbers on our servers.
• Regular Monitoring: We continuously monitor our systems for suspicious activity, unauthorized access attempts, and security vulnerabilities.
• Incident Response: We maintain a data breach response plan and will notify affected users and regulatory authorities in accordance with Philippine data breach notification requirements if a security incident occurs.

While we implement robust security measures, please be aware that no method of internet transmission or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account. Please notify us immediately if you suspect unauthorized access to your account.

10. Cookies and Tracking Technologies

6jili Casino uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content and advertising.

10.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly, including session management, authentication, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use our Platform, including pages visited, error messages, and navigation patterns, to help us improve performance and user experience.
• Functional Cookies: Remember your preferences, language settings, and customization choices to provide a more personalized experience.
• Marketing Cookies: Track your browsing activity across websites to deliver targeted advertising based on your interests and measure the effectiveness of marketing campaigns.

10.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our Platform and limit your ability to use certain features. You can manage cookie preferences through your browser settings or through our cookie consent banner when you first visit the site.

11. Third-Party Links and Services

Our Platform may contain links to third-party websites, social media platforms, or external services that are not operated or controlled by 6jili Casino. This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit before providing them with personal information.

12. Children's Privacy

6jili Casino services are strictly prohibited for individuals under 21 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from someone under 21, we will take immediate steps to delete that information from our records. If you believe that a minor has provided personal information to us, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date and, where appropriate, by sending you an email notification or displaying a prominent notice on our Platform.

Your continued use of 6jili Casino services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

• Email: [email protected]
• Subject Line: Privacy Inquiry / Data Protection Request
• Customer Support: Available 24 hours a day, 7 days a week (Philippine Standard Time)

For data privacy complaints or concerns that cannot be resolved through our customer support team, you may also contact the National Privacy Commission at [email protected] or visit www.privacy.gov.ph.